I believe in giving credit where and when it is due. That never means that all is perfect and that the entire experience was nice. However, you have to recognize good performance and highlight it. In a lot of cases, we need to do this publicly or in writing. Give someone a kudos or a 'big-up' for making your day or experience better.
It is easy to complain about what went wrong. However, let's acknowledge what went right! Give someone a pat on the back or a word of encouragement. Your encouraging word might make that person's day!
There are lots of places that have challenges with service but there are much more that have star people on their team who should be saluted for excellence.
So let's acknowledge each other when we excel.
It is easy to complain about what went wrong. However, let's acknowledge what went right! Give someone a pat on the back or a word of encouragement. Your encouraging word might make that person's day!
There are lots of places that have challenges with service but there are much more that have star people on their team who should be saluted for excellence.
So let's acknowledge each other when we excel.
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