Customer service is a problem in both the public and private sector. I have always made an outcry about this and I think that time is coming again. People expect a certain level of respect and service when they enter into an establishment.
However, as I start to look at things a little deeper, I realize that it goes further than just customer service. The problem partially is the processes and the rules that people have to work by. Some of the rules are redundant, outdated or just plain out don't make sense. In other cases, the employees are frustrated by the poor systems and take it out on the customers.
We have to seriously start looking at the way we do things and making the processes work efficiently. Customers don't care why things don't work - they care about getting their business taken care of. Until businesses understand this, they won't move forward. Competition is tight and being sentimental has gone out of style.
It's time to wake because customers have a choice today. There are hardly any monopolies left.
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However, as I start to look at things a little deeper, I realize that it goes further than just customer service. The problem partially is the processes and the rules that people have to work by. Some of the rules are redundant, outdated or just plain out don't make sense. In other cases, the employees are frustrated by the poor systems and take it out on the customers.
We have to seriously start looking at the way we do things and making the processes work efficiently. Customers don't care why things don't work - they care about getting their business taken care of. Until businesses understand this, they won't move forward. Competition is tight and being sentimental has gone out of style.
It's time to wake because customers have a choice today. There are hardly any monopolies left.
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