I think that managers play a critical role in setting the tone in an organization.
- You have to be afraid but you can't be so impaired by fear that you cannot make a decision.
- You have to be able to give criticism, but you have to be able to take it too.
- You have to be able to teach, while learning, and getting others in the teaching mindset.
- You have to be confidential, but you can't hoard information that needs to be shared for others to grow.
- You have to be serious, but you have to be able to laugh and come down to earth with your team members.
- You have to be diligent and hardworking, but you have to know when to delegate and empower others - without them feeling like you've dropped your work on them.
- You have to be willing to investigate, and find fault - and be willing to admit when it's your fault.
- You have to be kind, but don't be a walkover.
- You have to be unbiased, but you have to know when you have to make a decision that may be hard on someone.
- You have to be able to communicate and make presentations, and you have to do your research and be prepared. There's no going around this.